Your productivity depends on partnering with a supplier that can provide a comprehensive suite of field-established methods and an efficient response system. Your success is our success.
Specialized, trained individuals are always available.
Our global support system is backed by trained applications teams, certified engineers, a 24-hour Tech Support Hot-line, and uniform practices and procedures to assure consistent, high-quality support for all active Rudolph equipment and software. Whether it is a phone call to our U.S. customer support call center or a request to your local service manager, our equipment and process experts have access to the latest information required to address your specific needs. We take pride in providing superior customer satisfaction.
The world’s leading device manufacturers work side by side with Rudolph application engineers and our factory-trained service personnel, exploring new methods to increase yield and improve performance. Our facilities are strategically located in each semiconductor manufacturing region of the world, and our personnel stand ready to respond with a full range of on-site process support solutions.
Our commitment to customer support is ongoing. We take a quality approach to customer service that focuses on a globally-connected support system between Rudolph corporate functions and branch offices, process improvement initiatives and employee career development.
Providing our customers with world-class customer support means more than just being responsive to a request for on-site service or expediting a replacement part order.
Training allows your employees to participate in specialized levels of instruction, from basic operations to applications and advanced maintenance.
Our facilities are strategically located in each semiconductor manufacturing region of the world, and our personnel stand ready to respond with a full range of on-site process support solutions.
Parts & Logistics