For Rudolph, providing our customers with world-class customer support means more than just being responsive to an incoming request for on-site service or simply expediting an order for a replacement part.
We go one step further by offering our customers a broad range of services that they can select from in order to create their own customized support program, tailored to meet their own specific production requirements.
- Dedicated on-site support? We’ve got it.
- Advanced spare parts replacement? No problem.
- 24×7 technical support? Ready for your call.
- In-house or on-site training? We deliver both.
Is your in-house support staff constantly overwhelmed with multiple tool sets to support? Our Labor Support Plans are available for most Rudolph Technologies’ hardware and software products, either as an enhancement during the warranty period or as an extension of your warranty coverage and benefits. Most of these plans also include preventative maintenance service visits on a pre-determined basis.
How about replacement parts? We offer support plans that can include consumable and non-consumable parts delivered to your site the next business day.
Do your in-house maintenance personnel need technical help during their workday or on weekends? We have programs available that can make our support personnel available to you 24 hours a day, 7 days a week.